Frequently Asked Questions
How can we help?
Can I buy physical gift cards?
We offer both physical and digital (egift) cards online. Our physical cards are printed on sustainable card (never plastic) and will be delivered via post. You can also include a personalised message for the lucky recipient, delivered on a slip in the envelope with a gift card.
How does a digital gift card differ to a physical card?
If you buy a digital gift card, we'll send a unique gift card code to the email address of your choice. You can also include a personalised message for the lucky recipient. Each digital gift card is emailed separately.
Can I buy any value of Just Eat gift card?
Choose from six different values of gift card – £15, £20, £25, £30, £40 and £50.
Why can't I buy more than 10 gift cards online?
The maximum number of gift cards you can buy on our website is 10. If you would like to place a larger order, please contact us via this form.
What postage options can I choose to have my physical gift card delivered?
We have a number of Royal Mail postage options available for you to choose from, including tracked and insured options.
These are clearly listed under delivery methods, and you will be able to select the option that works best for you before you check out.
Please note we currently only deliver to addresses within the UK.
How long does it take to receive the gift card after I have placed the order?
A digital gift card will be sent to the email address of your choice within 12 hours of a confirmed order placed on the website.
A physical gift card will be delivered to the UK postal address of your choice. For orders placed before 1.00pm on any given Business Day, the order will be dispatched on the same Business Day from the warehouse. Any orders placed after 1pm will be dispatched the next Business Day. For the avoidance of doubt, arrival of the Gift Card is dependent entirely upon the delivery option selected at purchase, and postage times will vary depending on the address and Royal Mail postage option you select.
If your gift card does not arrive within the expected time frame, our Customer Care are available to help.
What happens if my gift card doesn't arrive in the post?
If your gift card does not arrive within the expected time frame, our Customer Care are available to help. Please be ready to share your order confirmation number, which can be found at the bottom of your order confirmation email.
Do Just Eat gift cards expire?
Yes, Just Eat gift cards expire after one year. That means anyone receiving a gift card has one year from the date it was purchased, to redeem the gift card onto their Just Eat account.
Can I spend my gift card in person at Just Eat restaurants?
Gift cards can only be used to place a takeaway order on the Just Eat UK website. The gift card cannot be used at other Just Eat sites around the world, or directly at Just Eat restaurants.
For the full Just Eat Terms of Service please click here.
How do I redeem the gift card online?
Log into your Just Eat account, or register for a Just Eat Account.
Visit Your account, go to Redeem a gift card and enter your gift card PIN.
(Your gift card PIN can be found under the scatch panel of your physical card, or the 8 digit number provided in your digital gift card email.)
Your account will be credited with the amount on the gift card.
Alternatively, if you have a digital gift card, click or tap the 8 digit PIN in your gift card email.
Please note you can only redeem the gift card via the website, you can't redeem it with the mobile app yet.
How do I know if I have redeemed my gift card?
Go to your Just Eat account. Visit Your account, and go to Account credit. If you've successfully redeemed your gift card, it shows here in your account balance.
What happens if I do not have enough account credit to pay for a full takeaway order?
If you do not have enough account credit to pay for a full takeaway order, you can pay the remaining balance by credit or debit card.
Can I reload my gift card with more money?
No, but you can buy more gift cards. Choose from six different values of gift card – £15, £20, £25, £30, £40 and £50.
I need help with my order or with my gift card - who can I contact?
You can chat with us, email us, or call our customer care team. Click here to see our contact info. .